Marvel Rivals developer NetEase has apologized to rightly angry players who were unfairly banned for cheating. The problem is that even though they were not using cheating software, this resulted in false bans. NetEase did not say how many.
NetEase said (via Agency) that it admitted that it had mistakenly flagged some players playing on compatibility layer programs as cheaters. “We sincerely apologize for this situation and want to assure you that we do not and will not ban players who play fairly and without cheating,” NetEase said. “We have identified the specific reasons behind these false bans and have compiled a list of affected players. We have lifted these bans and want to express our sincere apologies for the inconvenience this has caused.”
NetEase went on to say that it is investing in improving its anti-cheat system and asked players to report cheaters if they find them.
“Our mission is to provide all players with a fair, equitable and enjoyable gaming environment. Therefore, preventing and identifying cheaters is one of our top priorities. We have invested a lot of manpower and resources to improve the speed and accuracy of our detection systems,” the developers added. “With any ongoing detection system, there is always room for improvement. We appreciate your help in helping us address this challenge. If you encounter any cheating behavior, please report it immediately; our reporting system will respond immediately. If you believe you have been improperly banned , you can appeal to our customer support team, we will review your case and respond in a timely manner. You can contact the support team through the game or on Discord!
The news comes ahead of Marvel Rivals season 1 and the arrival of the Fantastic Four playable characters, which were teased with a first-look image with a trailer to be released soon. Fingers crossed HERBIE is added too.
While this might have upset some players, Marvel Rivals has been a stellar success for NetEase, reporting 10 million players in three days and 20 million in two weeks. On Steam, Marvel Rivals peaked during its launch weekend with 480,990 concurrent players, which was enough to place it in the top five most played games on Valve's platform.