New Delhi . The Central Consumer Protection Authority (CCPA) has ordered a detailed investigation into the consumer complaint resolution process of Bhavish Aggarwalled Ola Electric.
According to sources, Nidhi Khare, Secretary, Department of Consumer Affairs, has asked the Director General (DG) of the Bureau of Indian Standards (BIS) to investigate the matter. BIS chief has been ordered to submit the report within 15 days.
Last month, Ola Electric had claimed that 99.1 percent of the 10,644 complaints on the National Consumer Helpline (NCH) had been resolved. CCPA had sent a show cause notice to the company regarding alleged violation of consumer rights.
Although Ola Electric has claimed that it has resolved 99.1 percent of the 10,644 complaints regarding poor aftersales service, the Department of Consumer Affairs has seriously scrutinized the replies filed by the EV firm and resolved every consumer complaint. matched with the company's claims.
Of the total 10,644 complaints, 3,364 were related to slow service and repairs and 1,899 were related to delayed delivery of Ola's electric scooters.
If Ola Electric's claims fail to satisfy the regulator, it may face legal action and reportedly a ban on manufacturing electric vehicles under the PM Electric Drive Revolution in Innovative Vehicle Enhancement (PM eDrive) scheme. You may also have to be deprived of the subsidy you are getting.
Shares of Ola Electric closed at Rs 70.12 on Thursday, 56 per cent lower than its alltime high of Rs 157.40. The company reported a 43 per cent increase in loss at Rs 495 crore in the JulySeptember period (Q2FY25), compared to Rs 347 crore in the previous quarter of the same fiscal.
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Image Credit: KhasKhabar.